Your Safety is Our Priority

Al Kout has undergone a full sanitization of the premises and touchpoints by an ISO certified sanitization company, a process which will be conducted on a monthly basis. Furthermore, our staff has been trained in-house for daily sanitization of primary touchpoints to ensure a safe and sanitized shopping experience for you and your families.

Please find detailed below the precautionary measures we have implemented, setting the highest standards of health and safety for our staff and customers.

Watch this video to get to know how the sanitization process is being implemented.

General Procedures

Managing Centre Occupancy

Centre occupancy is maintained through the utilization of a technology to set the maximum number of visitors at any time and ensure that there is no congestion and social distancing measures are implemented.

Safely Checking-in Customers

Thermal cameras are installed at all entrances
Any person with a temperature above 37.5 degrees will not be permitted entry to the Centre
All customers entering the Centre should be wearing masks
Ongoing sanitization of security scanners and trays throughout the day

Key Touch Points Sanitization

Our housekeeping team have been trained to conduct ongoing enhanced cleaning of primary touch points throughout the day. This includes key touch points such as washrooms, prayer rooms, rails, and other areas with high customer contact.

A Safe Shopping Experience

We are ensuring Social Distancing is maintained in common areas including :entrances, escalators, elevators and ATM
Sanitization points are available throughout the Centre for frequent sanitization
Smart payments recommended

A Safe Dining Experience

Reduction of seating in the Food Court areas and restaurants and cafés to provide more space for customers
All staff to be wearing masks and gloves at all times
Sanitization of all seating after every use
Encouraging smart payments
Implementation of social distancing floor markings at all waiting areas

Customer Service Desk

Our customer service team are ready to help you at all times . Visit our customers service desk for more information

Welcome Back To Al Kout